Last updated: 26 May 2026

1. About these terms

These Terms and Conditions apply to your use of the Fylde Systems website and to any services provided by Fylde Systems.

By using our website, booking a call, requesting a proposal, making a payment or using our services, you agree to these terms.

If you do not agree with these terms, you should not use our website or services.

2. About Fylde Systems

Fylde Systems provides websites, enquiry capture systems, review tools, follow-up automations and related services for trades, emergency services and local home service businesses.

Business name: Fylde Systems
Website: fyldesystems.co.uk
Email: [email protected]

If Fylde Systems is later operated through a limited company, this page should be updated with the company name, company number, registered office address and place of registration. UK companies are expected to display key company details on their websites and business communications.

3. Our services

Fylde Systems offers services including, but not limited to:

Website design and setup

Website hosting and maintenance

Enquiry forms and quote request flows

Missed enquiry and follow-up automations

Review request systems

CRM and lead pipeline setup

Customer reactivation campaigns

Google Business Profile support

Monthly updates and optimisation, depending on your package

The exact services included will depend on the package you choose or the proposal agreed with you.

4. Packages and pricing

Our standard packages are:

Website Starter: £190 setup + £39/month
Revenue Capture: £290 setup + £79/month
Growth System: £390 setup + £129/month

Prices may change in the future, but any changes will not affect an existing monthly package unless we notify you in advance.

Any custom work outside your chosen package may be quoted separately.

5. Setup fees and monthly payments

The setup fee is payable before we begin work.

Monthly payments cover hosting, maintenance, support and any ongoing services included in your package.

Your monthly payment will usually begin when your website or system is launched, unless agreed otherwise.

If monthly payments are not made on time, we may pause maintenance, automations, support, hosting or access to services until payment is received.

6. Onboarding and client responsibilities

To complete your website or system, you may need to provide:

Business name

Logo and branding, if available

Contact details

Service information

Service areas

Opening hours

Website/domain access, if required

Google Business Profile link, if relevant

Images, photos or testimonials, if available

Any other details needed to build your website or system

You are responsible for ensuring the information you provide is accurate, lawful and that you have the right to use any content, images, logos, testimonials or materials supplied to us.

Delays in providing information, feedback or access may delay the project.

7. Timelines

Most websites and systems can be ready within 7-10 days after we receive your completed onboarding information and any required assets.

This timeframe is an estimate, not a guarantee. Timelines may change depending on:

How quickly you provide information

The complexity of the work

Domain or technical access issues

Revisions or changes requested

Third-party platform delays

8. Revisions and changes

Your setup includes reasonable changes before launch, usually one main revision round unless agreed otherwise.

Small monthly text or image updates are included as part of your ongoing maintenance, depending on your package.

Larger changes, extra pages, new sections, major redesigns, additional workflows or custom functionality may be charged separately.

9. Cancellations

Our monthly services are provided on a month-to-month basis unless agreed otherwise.

You can cancel your monthly package by giving written notice by email to:

[email protected]

Cancellations usually take effect at the end of your current billing period.

Setup fees are generally non-refundable once work has started.

If you cancel, we may stop hosting, maintenance, automations, CRM access, forms, follow-up systems and any other ongoing services included in your package.

10. Cooling-off rights

If you are buying as a consumer, you may have a 14-day cooling-off period for services purchased online, by phone or away from business premises. Citizens Advice explains that, in many cases, consumers can cancel a service arranged online, by phone or by mail order within 14 days.

However, many Fylde Systems clients are businesses purchasing for business purposes. Business-to-business purchases may not have the same consumer cancellation rights.

If you ask us to begin work during any applicable cooling-off period, you may be required to pay for work already carried out if you later cancel.

11. Website hosting, domains and ownership

Unless agreed otherwise:

You are responsible for owning and renewing your domain name.

We may host or manage your website as part of your monthly package.

Website access, hosting, forms, automations and CRM features may depend on continued monthly payment.

If you cancel, we can discuss options for transferring website content or assets where possible.

Any third-party platform limitations, export restrictions or technical constraints may affect what can be transferred.

12. Third-party platforms and services

We may use third-party platforms and providers to deliver our services, such as website builders, CRM systems, hosting services, payment processors, email/SMS tools, booking tools, analytics providers and automation platforms.

We are not responsible for outages, downtime, pricing changes, service changes or technical issues caused by third-party platforms.

Where a third-party platform requires its own terms, you may also be bound by those terms.

13. Email, SMS and marketing communications

Where email, SMS or follow-up automations are included in your package, you agree to use them lawfully and responsibly.

You must not use our systems to send unlawful, misleading, offensive, abusive or spam communications.

Marketing by email, SMS and phone is regulated in the UK, including under PECR. The ICO explains that electronic and telephone marketing rules vary depending on the type of communication and whether the recipient is an individual or a company.

Where required, you are responsible for ensuring you have appropriate consent or another lawful basis to contact your customers or prospects.

Marketing messages should clearly identify the sender and provide a simple way to opt out. UK government guidance says customers have the right to stop their information being used for direct marketing and that it should be easy to opt out, for example by sending “STOP” to a text.

If SMS messaging is used, recipients should be able to opt out by replying STOP, where supported.

14. Client content and legal compliance

You are responsible for ensuring that your business, services, claims, pricing, offers, images, testimonials and website content comply with applicable laws, regulations and industry rules.

We may help create or edit website copy, but you are responsible for approving it before launch.

You must not provide content that infringes copyright, trademarks, privacy rights or any other third-party rights.

15. Results and performance

We aim to build practical websites and systems that help improve enquiry capture, follow-up, reviews and customer communication.

However, we do not guarantee specific results, rankings, revenue, leads, bookings, reviews, sales, Google performance or business growth.

Results depend on many factors outside our control, including your market, pricing, service quality, competition, response times, reviews, location, advertising, reputation and customer demand.

16. Intellectual property

Unless agreed otherwise, Fylde Systems owns any templates, frameworks, processes, workflows, layouts, reusable assets and systems we create or use in delivering our services.

You retain ownership of your business name, logo, images, brand assets and content you provide to us.

Where we create a website or content for you, your right to use it may depend on your account being paid and active, especially where hosting, software or managed systems are included in your monthly package.

17. Confidentiality

We will take reasonable care to keep confidential business information private.

You agree not to share any private methods, templates, workflows, pricing documents, proposals or internal materials provided by Fylde Systems without permission.

18. Limitation of liability

Nothing in these terms limits liability where it would be unlawful to do so.

To the fullest extent permitted by law, Fylde Systems will not be liable for:

Loss of profits

Loss of revenue

Loss of business

Loss of data

Loss of goodwill

Indirect or consequential losses

Third-party platform failures

Delays caused by the client or third parties

Our total liability for any claim will be limited to the amount paid by you to Fylde Systems for the relevant service in the three months before the claim arose.

19. Suspension or termination

We may suspend or terminate services if:

Payments are overdue

You breach these terms

You misuse our systems

You provide unlawful or misleading content

Continuing to provide services would create legal, technical or reputational risk

A third-party platform restricts or removes access

20. Changes to these terms

We may update these Terms and Conditions from time to time.

The latest version will be published on this page with the updated date shown at the top.

If changes materially affect an active service, we will take reasonable steps to notify affected clients.

21. Governing law

These terms are governed by the laws of England and Wales.

Any disputes will be subject to the courts of England and Wales.

22. Contact

For questions about these Terms and Conditions, contact:

Fylde Systems
Email: [email protected]